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Choosing a Plumbing Contractor

Find out how to choose a plumbing contractor that is trustworthy, experienced, and who you know has your best interests in mind.

John Maher: Hi, I’m John Maher and I’m here today with Mary Tarpy, Service Manager at DiPietro Heating, Cooling, Plumbing, and Electrical. Today we’re talking about Choosing a Plumbing Contractor. Welcome Mary.

Mary Tarpy: Thank you, John.

How to Know You’re Getting the Best Plumbing Contractor

John: Mary, how do you know you are getting the best provider when you are looking for a plumbing contractor?

Mary: Ask your neighbors, your neighbors are your best tool, and [get on] social media. Facebook, Google, put it out there to your friends and neighbors [and say], “I’m looking for a plumber and does anybody have anybody that they can recommend?”

Questions to Ask a Plumbing Contractor

John: Okay, and what are some questions that you should ask when you are talking to that provider for the first time?

Mary: You’ll want to make sure he’s a licensed plumber first of all. [Ask if he has] insurance, does [his] company do background checks? These people are coming into your home, you want to make sure you are getting quality when they come in to do work in your home.

DIY Plumbing vs. Hiring a Professional

John: Okay. Can’t I just buy my own fixtures and can I do my plumbing myself? Is it really important to hire a contractor for that?

Mary: I think if you watch in television nowadays, everybody seems to think they can do it themselves, I’ve tried it myself.

John: Where you see those shows on HGTV?

Mary: Yes and the big box stores will sell you any fixture you want, all those big brand names you see out there, but you are getting the lower level out there. [When] you have a professional plumber come in, he’s going to go to a local plumbing supply house and he’s going to get a higher quality product. Same brand, higher quality, better warranty from the manufacturer. You’ve got the plumber that put it in, so that if it doesn’t go right, [if] he strips a fitting when he’s putting it in, he can just turn around and take care of it. You strip a fitting, [you don’t have that guarantee]. I tried hooking up my own washing machine when I moved in my new house and water went everywhere. That’s when I shut the water off and said, “Call the plumber, have him come in and look it up.” It seemed simple, but evidently it wasn’t for me anyway.

John: Yes, right. You might actually do damage to the fixture or the appliance itself and then you’re the one who’s on the hook for that. You might have to go out and buy a whole new product again.

Mary: Right and depending on where you live, plumbing requires a license to work with anything [with] incoming water into your home. Find out the rules and regulations and just call a professional. We all want to do it ourselves, [we] want to save some money, but in the long run, you’re going to get what you pay for. You might get a beautiful fixture today, but it’s not going to last as long. You are going to get a better quality product and you’ve got once again a professional who’s going to back it up. If something goes wrong, he’s going to come out and take care of it for you.

John: Could you be in the situation as well where if you have a problem with that fixture and you flood your home, could you actually not get your homeowners insurance to pay for that damage because you are the one who installed it and you didn’t have a licensed person install?

Mary: They’re going to walk in and say, “Who did this work?” Now, if you got a professional in there and something goes wrong with that, once again going back to making sure the person is properly licensed and insured. If, for [example], he does the work and something goes wrong and it’s his fault, then his insurance is going to cover it. Your homeowners insurance isn’t going to go up because you’re trying to cover it yourself.

John: All right, that’s really good information Mary. Thanks for speaking with me today.

Mary: Thank you for having me.

John: For more information visit calldipietro.com, or call (978) 372-4111.

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